Now in its seventh year, the Premier Award for Client Satisfaction is presented through PSMJ’s partnership with Client Feedback Tool. This award recognizes the A/E/C firms that rise to the top when it comes to client communication, project delivery performance, and cost-effective solutions.
In celebration of this achievement, PSMJ Resources formally recognized the Premier Award winners at THRIVE 2016 – THE A/E/C INDUSTRY SUMMIT which was be held October 12-14 in Nashville, Tenn.
Seventeen firms were selected as stand-out winners:
- Hoffmann Architects, Inc.
- Sunrise Engineering
- WHKS & Co.
- Robinson & Noble, Inc.
- Brasfield & Gorrie
- CDM Smith, Inc.
- Kleinfelder, Inc.
- Eppstein Uhen Architects
- HVJ Associates, Inc.
- The Kleingers Group
- Patterson & Dewar Engineers, Inc.
- SWCA Environmental Consultants
- Universal Engineering Sciences, Inc.
- Earles Architects and Associates
- McDonald York Building Company
- Neumann Monson Architects
There were also nine Honorable Mention winners: Geo-Hydro Engineers, Inc.; Reiss Engineering; SSP Architectural Group; Array Architects; Coffman Engineers, Inc.; Davis Bews Design Group; FreemanWhite, a Haskell Company; McCarthy Building Companies; and MSA Professional Services.
“In our industry, client satisfaction should always be your #1 priority,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicate a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction.”
In its seventh year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others – creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of “Exceeded Expectations” thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”
About PSMJ: Established more than 40 years ago, PSMJ Resources, Inc. has grown to become the world’s leading authority, publisher, and consultant on the effective management of architecture, engineering, and construction firms. With offices in the United States as well as the United Kingdom and Australia, PSMJ offers over 150 titles in book, audio, and video format. In addition, the company publishes several monthly periodicals and delivers dozens of seminars, roundtables, conferences, webinars, and in-house training sessions every year for A/E/C professionals around the world. PSMJ’s sought-after consulting expertise covers a range of critical business areas such as strategic planning, project management, valuation, succession planning, and mergers & acquisitions.
About Client Feedback Tool: This company has created a customized, web-based tool to help engineers, architects and interior designers collect and utilize valuable feedback from their clients. This survey mechanism presents objective, specific feedback from existing clients to confirm a firm’s quality, value and helpfulness. (www.discover.clientfeedbacktool.com)
Gregory C. Hart
PSMJ Resources, Inc.
10 Midland Avenue
Newton, Mass 02458