With more than 50 years of A/E/C industry experience, Charles has become a go-to expert on a wide range of management matters for A/E/C firm leaders. He leads PSMJ’s consulting and training in the Australia/New Zealand market.
Charles’ hands-on experience includes a decade as the owner/manager of a Boston-based design/build firm. Utilizing this hands-on experience, Charles has provided Project, Design, Quality, and Risk Management training since 1989. He has facilitated more than 300 workshops across three continents, including programs at ten American Institute of Architects national conventions.
Charles is currently working on the 2nd edition of his book Managing Quality in Architecture, the classic reference work for adapting ISO 9001 principles to design practice. The new edition will help design professionals update their quality systems to comply with the latest version of the international standard for quality.
Charles has a BA in Architecture and Psychology, and studied Land Use Law & Legislation and Law of Construction Contracts at Harvard University.