Client Satisfaction Surveys

The only award recognizing the A/E/C firms that deliver a truly exceptional client experience

PSMJ Resources Inc. Premier Award for Client SatisfactionNow more than ever, it isn’t your experience that matters as much as it is their experience!  Where your firm’s deep technical experience used to be a key differentiator, many clients will now assume (rightfully so or not) that all A/E/C firms bring sufficient technical experience to the project.  They are looking for you to differentiate your firm through a client experience that is head-and-shoulders above your competition…rock-solid communication, predictable budget and schedule performance, etc.

Of course, it is easy to say that your clients get nothing but the best from you, but how can you prove it?  Beyond testimonials or references that are always carefully selected because they will say the right thing.  What if there were a robust and recognized award that underscored your commitment to a top-notch client experience?  There is!


How Can Your Firm Be Eligible for the Premier Award for Client Satisfaction?
Operated through our partnership with the A/E/C client experience experts at Client Savvy, entering to win our Premier Award for Client Satisfaction is as easy as purchasing one of our cost-effective client feedback programs.  Each summer, we select the top performers from the A/E/C firms that have purchased and participated in a client feedback program.


Get Recognized for Your Success!
Winning the award is great, but just going through the client feedback program is a valuable way to get objective and actionable feedback from your clients…the sort of stuff that they say (good or bad) when you aren’t in the room!  In fact, we often hear from your clients that the fact that you are even asking for candid feedback is impressive.

But, winners get powerful benefits that you cannot get anywhere else!

Every year, we recognize the Premier Award for Client Satisfaction and other award winners at our annual THRIVE conference – a gathering of hundreds of A/E/C firm leaders from around the world. The awards party is an event that can’t be missed and where you get the chance to bask in your firm’s deserved glory! In addition to the award recognition at THRIVE, you get the VIP treatment with a breakfast session reserved exclusively for Premier Award for Client Satisfaction and other award winners (a great community of like-minded and high-performing A/E/C firm leaders!) to share war stories, best practices, and more.

Of course, winning the Premier Award for Client Satisfaction also gets you great exposure when we announce the inductees through press releases, social media posts, and more. We also provide you with a media kit (including award logos) to make sure that you don’t miss out on a chance to leverage this award on proposals, your website, and elsewhere.

Wouldn’t it be valuable if there was an easy and cost-effective way to:

  • Stand out from the competition to win more work
  • Make your firm more attractive as a merger or acquisition seller
  • Give your firm credibility as a merger or acquisition buyer
  • Attract top-notch talent to your proven client-centric culture
  • Avoid the race to the bottom on fees because you deliver higher value
  • Get clients referring you more work because they know you value their feedback
  • And much more

Here’s How to Get Started
We want to make it as easy as possible for you to uncover what your clients love about you (so you can give them more of the same) as well as uncover any problems or challenges that might be just under the surface. The feedback you receive will let you quickly take action (as needed).  The process is really as simple as sending us a list of your most important clients to be surveyed. We’ll take it from there…administering an online survey through our partnership with Client Savvy.

Based on the size of your A/E/C firm, you have two easy and cost-effective options to get started:

 Your Firm: 25 or fewer

employees

26 or more

employees

Number of client surveys included* Up to 50 Up to 100
Executive summary overview Included Included
Up to five standard reports Included Included
Results analysis/consultation via virtual meeting Included Included
Entry in PSMJ’s Premier Award for Client Satisfaction Included Included
Benchmarking against industry peers Included Included
Results identified by client x x
Client contact information import x x
Detailed Report by Market, Region, or Division x
Your Investment:

White

$1,200

Order Client Satisfaction Survey

$2,400

Order Client Satisfaction Survey

* Each individual on your list counts as one name. You are encouraged to survey more than one individual from your most important client organizations. 

Need more detailed or unique feedback than described above? Client Savvy in partnership with PSMJ can provide a complete solution customized for you. Call Kristen Norweg at 617-965-0055 or at knorweg@psmj.com to learn more.