No matter how much success a firm has achieved there is always some process that it can improve, deliverables people can make better, and enhance services to clients to make them more in line with their needs and desires.
Charles Nelson, LFRAIA, AIA, AECPM, author of Managing Quality in Architecture, Second Edition. Integrating BIM, Risk, & Design Process offers firm leaders practical reasons to embrace quality management as a way to managing frustrating situations:
- Services treated increasingly as a price-based commodity
- Rework and scope creep not measured and impacting the bottom line
- Providing great services and not winning more work
In this one-hour podcast, Nelson offers–through lessons learned, pet peeves, case studies, and more—the straight forward answers to the questions that leaders in professional services firms ask regarding quality:
- Why adopt a more rigorous, consistent, and open methodology to manage project quality
- How to use risk analysis to improve market position and competitive advantage
- When to build a new and better focus on clients—moving toward improved client communication
About the Presenter:
With more than 50 years of A/E industry experience, Charles Nelson has become a go-to expert on a wide range of management matters for A/E firm leaders. He leads PSMJ’s consulting and training in the Australia/New Zealand market. Charles’s hands-on experience includes a decade as the owner/manager of a Boston-based design/build firm. Using this hands-on experience, Charles has provided Project, Design, Quality, and Risk Management training since 1989. He has facilitated more than 300 workshops across three continents including programs at 10 American Institute of Architects national conventions. Charles has a bachelor’s degree in architecture and psychology, and studied Land Use Law & Legislation and Law of Construction Contracts at Harvard University.